Refund policy

Return and Refund Policy

If you are not completely satisfied with your purchase, please feel free to contact us at
bonebags@yahoo.com within 10 days of receipt of goods according to postal tracking.

To be eligible for a return, your item(s) must be in the same condition as when received: unused, with tags, and original packaging. You will also need the receipt or proof of purchase. Please be aware items sent back to us without first requesting a return will not be accepted.

To start a return, contact us at bonebags@yahoo.com. If your return is accepted, we will email the information to return your item(s). The item(s) must be received by BoneBags within 15 days of the original delivery date; otherwise, the return will be voided. Please note we do not cover the cost of returning items and do not refund shipping costs.

Damage and Issues

Please inspect your order upon receipt and contact us immediately if it is defective, damaged or the wrong item(s). We will evaluate the issues and work with you to make it right.

Exceptions / non- refundable items

Custom products, special orders, or personalized orders cannot be returned. We also cannot accept returns on sale items or gift cards. Please get in touch if you have a question about your specific item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund has been approved or not. If approved, you will automatically be refunded on your original payment method within 10 business days. Please remember it can take sometime for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we confirmed your refund, please contact us at bonebags@yahoo.com.